When evaluating how new AI technology could be applied to Safelink’s products, it didn’t take long to determine that the best approach would be to enhance existing processes rather than replace them. Our products are mostly used by skilled professionals in legal and financial services, so respecting existing processes is essential.
We liken our approach to driver assistance in a car, rather than ones that completely take control. Even if automated driving were to work most of the time, a mistake could be devastating. Our goal is to improve the driving experience while allowing oversight of the processes, providing excellent controls and allowing the driver to reach their destination in the right way.
In this context, security is essential. Security is our foundation stone and our customers demand it. The risk of confidentiality loss, either through regular vulnerabilities, jurisdictional issues, accidental exposure to manual review, or incorporation of confidential information into AI training data all need to be addressed.
LLM technology in practice
We use Large Language Model (LLM) technology within the Safelink product suite in a few different ways. In some cases, we extract facts and metadata from unstructured information, to present those back to you in a structured way, such as in labels and metadata. In others, we're building full databases from documents, to give a simple solution to browsing facts, events, and parties.
AI opens the door to powerful filtering and search tools that aren’t usually available for unstructured data. There’s also the now-familiar use of concept indexing, which enables the use of chat and question-answering bots, fuzzy or concept search, and the ability to identify similar documents.
All of these features are designed to speed up existing tasks, particularly time-intensive ones, allowing you to focus on decision-making and strategic work.
How we use AI in our products
Here's how we've applied AI within our three products: Lexiti, Expero Virtual Data Rooms (VDRs) and Chronologica, to simplify operations:
Chronologica
The newest addition to the Safelink product suite is Chronologica, a seamless chronology-building software which automates the creation of case timelines. AI is used significantly throughout Chronologica with:
- Automatic fact and event extraction from uploaded documents
- Timeline generation, guided by the narrative you wish to cover
- Suggestions of details and evidence for timeline events
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